Terms of service
The rules that apply when ordering and delivering our services.
Purpose
These terms govern the services provided by Industry Plant Digital to its business clients in artificial intelligence and automation, digital marketing, web development and defensive cybersecurity.
Orders
Every engagement is covered by a written quote setting out the scope, deliverables, timeline and price. The engagement is considered ordered once the quote is signed. Any deposit requirement is set out on the quote.
Price and payment
Prices are stated in euros. Whether they are exclusive or inclusive of tax is shown on each quote. Payment terms — any deposit, instalments, payment period and accepted methods — are set out on the quote and made known to you before signature.
Amounts paid to third parties (advertising budgets, hosting, software licences, domain names) are not included in our fees unless the quote states otherwise.
Client obligations
The client agrees to supply the information, content and access needed to carry out the work in good time, and to nominate a contact authorised to approve each stage. Delays caused by the client may shift the agreed timeline.
Cybersecurity engagements
All security work is strictly defensive and requires the client's prior written authorisation, covering systems the client owns or holds the necessary rights over. Scope, testing window and exclusions are set out in a mandate signed before any work begins. No action is taken against third-party systems. The client warrants that it holds the authorisations it declares.
Intellectual property
Custom deliverables are transferred to the client on full payment for the engagement. Third-party components (libraries, themes, fonts, licensed images) remain subject to their own licences, of which the client is informed.
Confidentiality
Each party undertakes not to disclose confidential information learned in the course of the engagement.
Liability
We are bound by an obligation of means. We guarantee no specific commercial outcome, in particular regarding search engine rankings, lead volume or revenue. Our liability is limited to the amount paid for the engagement concerned, within the limits permitted by applicable law.
Termination
Recurring services may be terminated by either party. The commitment period and notice period that apply are stated in the signed contract.
Governing law
The governing law and competent jurisdiction are set out in the contract concluded between the parties. In the event of a dispute, the parties will seek an amicable solution before any legal action.