Frequently asked questions

With the discovery call. It lasts thirty minutes, it's free and there's no commitment. We come out of it with a clear view of what would have the most impact for you.

Yes. Nothing obliges you to buy the full set. Most clients start with one specific need and expand later, or don't.

We work remotely across Europe. Conversations happen over video, phone or email, whichever suits you.

We work in French and English, spoken and written.

We work with small businesses across a range of sectors. We do turn down projects whose purpose looks deceptive or harmful, and any request to act on systems we're not authorised to touch.

Mostly it depends on how quickly content and approvals come back from your side. The exact timeline is set out in the quote, including what's expected from each party and when.

Small changes are absorbed. A significant addition is costed as a written amendment and approved by you before it's built.

Yes. We train you to change text, images and everyday pages, and we hand over documentation.

Security updates, backups, uptime monitoring and fixing things that break. The exact scope is in the contract.

It depends on the tools chosen for your project. For each component we tell you the provider, the country and the retention period before putting it in place.

Yes, which is why we always define a boundary beyond which an assistant hands over to a person rather than inventing an answer.

Never. Our cybersecurity work is strictly defensive and limited to systems you own or hold written authorisation for.

Yes, without difficulty. We can sign yours or provide one.